Frequently Asked Questions

Everything you need to know about shopping with Misto

What are your shipping options and delivery times?

We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days) on all orders. Once your order is processed, you will receive a tracking number via email to monitor its progress.

What is Misto's return policy?

If you are not completely satisfied with your purchase, you can return any unused items in their original packaging within 30 days of delivery for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

You can track your order by clicking the link in your shipment confirmation email or by logging into your Misto account and visiting the 'Order History' section.

Do you offer international shipping?

Yes, Misto ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

What should I do if my item arrives damaged?

We apologize for the inconvenience. Please contact our customer support team within 48 hours of delivery with photos of the damaged item, and we will arrange a replacement or refund immediately.